Agreement to Terms
By accessing our website or booking our cleaning services, you agree to be bound by these Terms and Conditions.
Services Offered
Upstate Cleaning Spot offers residential, office, tile, floor, carpet, and hospital cleaning services in Rochester, NY. Service availability may vary based on location and scheduling
Booking and Payment
All services must be booked via our website, phone, or email.
We reserve the right to request a deposit or full payment upfront.
Payments are accepted via secure online payment systems or in person.
Cancellations & Rescheduling
24-hour notice is required for cancellations or rescheduling.
No-shows or late cancellations may be subject to a fee.
We reserve the right to cancel or reschedule due to unforeseen circumstances (e.g., weather, illness).
Customer Obligations
Ensure safe, unobstructed access to your property during service times
Notify us of any hazardous materials or special cleaning needs
Secure pets and valuables during service hours
Satisfaction Guarantee
If you’re not satisfied, please notify us within 24 hours. We’ll return for a free re-clean of the missed areas, at our discretion.
Liability
We are insured and strive to handle your property with care.
However, we are not liable for pre-existing damage, improper installation of fixtures, or delicate items not disclosed beforehand.
We are not responsible for allergic reactions to cleaning products unless notified in advance.
Intellectual Property
All content on this site (text, images, logos) is the property of Upstate Cleaning Spot and may not be reproduced without written permission.
Modifications
We may revise these Terms at any time. Continued use of our website or services indicates your acceptance of any updates.
Governing Law
These Terms are governed by the laws of the State of New York. Disputes will be handled in Monroe County, NY.
11. Contact Us
For questions regarding these Terms, please contact:
📧 Email: contact@upstatecleaningspot.com
